Contact Us
Every Haas piece is made by hand, in small batches, and our team knows each one. Ask us about a size, a finish or a delivery date, and a real person will reply.
Trade, projects, stockists, press and international enquiries, or anything you'd like in writing.
Messages after hours are answered the next morning.
We deliver across Indonesia and ship internationally on request.
Find the right person
What can we help you with?
Pick the closest match. Each link opens a message that's already addressed, so it reaches the right person first time.
Orders & product advice
Availability, finishes, sizes, delivery fees and how ordering works.
Custom & bulk orders
Custom sizes and finishes for bulk and project orders, handled by our sister company ASAH WORKS. Tell us the piece, quantity and measurements.
Designers, architects & hospitality
Projects for homes, hotels, villas, restaurants and cafés.
Stockists & wholesale
Stores whose spaces suit our pieces. Tell us your store, city and the categories you're interested in.
Press, collaborations & international
Features, styling loans, partnerships, or buying from outside Indonesia.
See Haas in person
See the craft up close
Handmade pieces are best understood in person: the weight, the texture, the way light falls on them.
Theory of Living
Indonesia Design District (IDD), PIK2
A curated selection of Haas pieces, styled in-store. The team there knows our materials and can help you choose.
- Where to find us
- Next to the Townhall, Mandapa lobby
Before you ask
Quick answers
The questions we hear most. Can't find yours? Message us on WhatsApp and a real person will reply.
Ordering & payment
How do I order?
Tap Order Now on any piece, or message us on WhatsApp at +62 821 2310 3350. Tell us the piece and your delivery city, and we'll confirm availability, the lead time and the delivery fee, then send you an invoice. Your order is confirmed once payment is received.
Can I order through a marketplace?
Yes. Besides ordering directly on WhatsApp, you'll find our official store on Shopee. For custom sizes, projects and gifts, order directly with us on WhatsApp.
How do I pay, and how do I know it's really Haas?
By bank transfer to the BCA account shown on your official Haas invoice. Only pay into the account named on an invoice sent from our WhatsApp number, +62 821 2310 3350. We will never ask you to pay into a different account by phone, text or another number. If something feels off, message us before you transfer.
Our pieces
Is my piece ready to ship, or made to order?
Both happen at Haas. Some pieces are ready to ship, and many are made in small batches by our artisans once you order. We always confirm the lead time on WhatsApp before you pay.
Will my piece look exactly like the photos?
It will be the same design, but never a carbon copy. Marble, onyx, wood, brass and clay vary naturally in veining, grain, colour and texture, so every piece is one of a kind. Want to see yours first? Ask us for photos of the actual piece before you pay.
Why isn't the finish perfectly uniform?
All our pieces are unique and made by hand, so some finishing might not be perfect: a soft tool mark, a slight unevenness in a glaze, a variation in the grain or along an edge. That's the art of handmade, and it's what makes your piece yours. This is different from damage in transit, which we always put right (see below).
Can I order a custom size or finish?
Custom sizes and finishes are currently available on request for bulk and project orders. These are handled by our sister company, ASAH WORKS, which specialises in custom production. Message us with the piece, the quantity, the dimensions you need and your timeline, and we'll connect you with their team.
Delivery & aftercare
Where do you deliver, and how much does it cost?
Across Indonesia, and abroad on request. The delivery fee depends on the piece and your address, so we quote it on WhatsApp before you pay. Stone and fragile pieces are packed with bubble wrap inside a wooden crate or a purpose-made box.
What if my piece arrives damaged?
Before opening, start recording one continuous unboxing video and keep filming until the piece is fully out of its packaging. If anything is wrong, send us the video and photos on WhatsApp as soon as possible after delivery, and we'll repair or replace the piece. Without the unboxing video, we can't process a claim.
How do I look after my piece?
Every piece arrives with its own care guide. In short: wipe with a soft, dry or barely damp cloth, keep natural materials away from harsh cleaners, and blot spills on marble straight away. Our table and floor lamps take an E27 LED bulb, maximum 9W.